FAQ
For all other inquires please email contact@cyka.ca , please allow up to 4 days for a response.
How long do your pieces take to make?
Depending on size and intricacy, individual pieces may take anywhere between 6-8 weeks unless stated otherwise.
Email before purchase for time-sensitive orders/express shipping.
Does CYKA ship internationally?
Yes!
I've received my tracking but it says pre-shipment, why?
Pre-shipment status does not mean fully shipped yet (dropped off), it means USPS or Canada Post has been notified for tracking number/shipping label. Each tracking will update when package has been fully shipped and picked up. If your tracking number stays in pre-shipment longer then 5-7 business days (Excluding weekends), please notify us and we will assist this ASAP.
How do I care for my pieces?
All knitwear items should only be spot or hand washed and hang dried. Items will most likely shrink in the washer. Hand dyed pieces maybe bleed if not washed on cold settings. Care instructions are included in every order , for more details please email contact@cyka.ca
What are the shipping costs and estimated delivery time?
Shipping costs and times vary for every order , depending on location and products.
Items are shipped with the selected method provided by the customer. Please make sure to select tracked shipping for faster shipping times and for confirmation on where your order is.
After orders have been made ;
- Canadian - 1 - 5 Days
- USA - 6 - 12 Days
- International - 15 - 80 Days
Are customs or import duties covered by CYKA?
Occasionally, some international shipments may be subject to customs/import duties once they reach their destination. In these circumstances, it is the customer’s responsibility to pay the charges in order for the goods to be released from the post office.
What is your returns policy?
All pieces are custom made to a high quality, specially for you, according to the measurements you provide upon purchase.Hand dyed items will vary greatly in colour , by purchasing from cyka you agree to our terms and conditions. All sales are final.
For all other inquires please email contact@cyka.ca